Policy
Salon Policies And Service Guarantee
Payment and Service Policies
1. Payments Accepted:
- We accept Visa, MasterCard, American Express, Discover Card, and Apple Pay.
- Personal checks are NOT accepted.
2. Walk-ins:
- Due to high volume, walk-in clients may be denied service without a call to confirm.
3. 7-day guarantee:
- Our 7-day guarantee covers fixes for lifting, chipping, cracking, or broken nails within 7 days of service.
- Please note that the 7-day guarantee does NOT apply to regular polish.
4. Late Policy:
- Management reserves the right to adjust or reduce appointment times or terminate service if a client is late for their scheduled appointment.
- We require 24 hours' notice to cancel a service.
- If you arrive more than 15 minutes late, you will be marked as a no-show and considered a walk-in upon arrival.
5. Appointment Timing:
- While scheduling an appointment guarantees service, it does NOT guarantee that your service will begin at the requested time.
- Estimated and actual service times may vary.
- Please allow extra time in your schedule when booking your appointment, as actual service times depend on service selection at check-in and the status of each client.
6. Group Bookings:
- For group bookings in our private room, a $100 deposit will be required to secure your service.
- A minimum of 3 people must be present at the scheduled appointment time.
- Any deposit held will be applied to your services at checkout, provided the minimum is met.
- Deposits are NON-refundable.
7. Dissatisfaction:
- If at any time you are dissatisfied with your results or services, please notify the manager immediately at (919) 900-7085.
8. Disruption Policy:
- Any client or client's child who is disruptive or does not follow salon policy will be refused service and asked to leave.